This page explains how Charter Console handles personal information on this website and in the Charter Console app. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

This website

This website does not use advertising or tracking cookies. If you email us, we use your name, email address and message only to reply to you and to talk with you about Charter Console.

The Charter Console app

Operators use Charter Console to manage their own enquiries, customers, bookings, staff and vehicles. Each operator controls the information they put into the app, and it is kept separate from every other operator’s information. We process it only to provide the service to that operator.

If you made an enquiry or booking with a coach operator that uses Charter Console, please contact that operator first about your information.

Storage and security

Information is stored with our cloud hosting provider, Cloudflare, which may store and process data outside Australia. Access is protected by secure sign-in, permissions based on each person’s role, and an audit log of changes.

Access and correction

You can ask to see or correct the personal information we hold about you, or make a complaint, by emailing hello@charterconsole.com. We will respond within 30 days.